FAQ/Frequently Asked Questions & Help Section

- How to place an order?
- Are you really as fast as you advertise
  & what can I expect from ordering with you?
- Can I pick up my order?

- What time will my order be ready by?
- Do you accept deposits?
- Do you accept Microsoft Publisher or Microsoft Word files?
- Can I have a frame or border around my image?
- My files are small and/or 72dpi,
  Can I enlarge them to fit your template?

- Can I place an order past your cut off time for same day?
- Do I pay more if I order after the Cut off time,
  After Hours Weekends or Holidays?
- Do you count Weekends & Holidays
  into my Print Turnaround time?
- Can I place an order on Saturdays?
- Can I pick up my order on Saturdays?
- Can I place an order on Sundays?
- Can I pick up my order on Sundays?
- Do you print on holidays?

 

How to place an order?
You can call, email, chat, or simply walk into one of our locations to place an order. We have online ordering available for non rush orders only. Our online ordering for rush order will be coming January 2015.

Are you really as fast as you advertise & what can I expect from ordering with you?
We are not a regular printing company and our pre/post protocols and requirements are completely different than what you may be used to with your traditionally or existing printing company. We recommend that you browse our entire website before ordering specifically faq's, file preparation, policy and terms.

Can I pick up my order?
Absolutely!

What is the Cut off time & What time will my order be ready by?
Same day orders
Monday - Friday
cut of time for orders being picked up: Order by 12pm and pick up by 4pm.
cut off time for orders being shipped via UPS:
Order by 4pm to ship out the same day.
cut off time for orders being messenger using our own delivery couriers:
Order by 4pm delivery before 12midnight.
Weekends and Holidays
No pick up option available only delivery via our In-house Messenger Courier:
Order by 10am delivery before 12midnight.
(unless your order is already ready at our park slope location only)

Next day orders
Available only Monday through Friday.
cut of time for orders being picked up: order by 4pm and pick up by 4pm the following day.
cut off time for orders being shipped via UPS:
order by 4pm and will be shipped the following day.
cut off time for orders being messenger using our own delivery couriers:
Order by 4pm delivery before 12midnight the following day.

2 day orders
Available only Monday through Friday.
cut of time for orders being picked up: order by 4pm and pick up by 4pm on the 2nd day.
cut off time for orders being shipped via UPS:
order by 4pm and will be shipped on the 2nd day.
cut off time for orders being messenger using our own delivery couriers:
Order by 4pm delivery before 12midnight on the 2nd day.

5 day orders
Available only Monday through Friday.
cut of time for orders being picked up: order by 4pm and pick up by 4pm on the 5th day.
cut off time for orders being shipped via UPS:
order by 4pm and will be shipped on the 5th day.
cut off time for orders being messenger using our own delivery couriers:
Order by 4pm delivery before 12midnight on the 5th day.

Can I place an order past your cut off time for same day?
Yes! You can order past our cut off time and still get same day service but you will be charged slightly more than the standard same day service and the pick up time might also get extended. Prices are provided on a case by case basis and are based on current or estimated workload.

Do I pay more if I order after the Cut off time, After Hours Weekends or Holidays?
Yes, The prices will be slightly more if you want to order same day past our cut off time, after hours, weekends and holidays.

Do you count Weekends & Holidays into my Print Turnaround time?
When we count turnaround time other than same day we only count Monday through Friday.

Can I place an order on Saturdays, Sundays & Holidays?
You can place an order, but the only printing turnaround time options that are available to you are same day, 6 hours, 4 hour, 2 hour and 1 hour print turnaround time & cut off time is 10am.

Can I pick up my order on Saturdays?
If your pick up location is open Saturday & your order is ready, you are allowed to pick up your order.

Can I pick up my order on Sundays?
Unfortunately because on Sundays none of our locations are open, pick up is not available but we do have our local messenger service in the NYC area & surroundings to deliver your order that same day if needed.

Do you accept deposits?
In some instances on large orders we do accept deposits but its on a case by case basis and if so it is 75% min.

Do you accept Microsoft Publisher or Microsoft Word files?
At times we can accept at our discretion, but we cannot guarantee that your content included is of high quality as publisher nor word are professional design software in which you can control quality output. Simply send us the Publisher or Word files and we will attempt to open them here and convert them to a PDF to print.

Can I have a frame or border around my image?
NO. It is strongly suggested that you do not use a thin border around your postcard, poster, brochure or whatever else it may be that you are printing. If you are designing your file with a border around the edges, it recommended that it be a minimum of 1/2" wide, plus the 1/8" we need for bleed. Due to physical limitations of guillotine cutting, borders thinner than that will most likely appear uneven. However at times at our discretion we may allow it with authorization from the client stating they understand the issues that may arise from us printing border

My files are small and/or 72dpi, Can I enlarge them to fit your template?
We do not recommend that you do this. If You created your files at a low resolution (ex 72 or 150 dpi) and then you manually go and change the resolution to 300dpi. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually always results in blurry and muddy images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable to simply go and manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please remember that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as Quark Express, and blown up 200% to 4"x4", the resolution now is only 150 dpi.

 

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